Open Aura

Read and follow the safety label before use. Never leave a burning candle unattended. Keep away from children, pets, draughts and flammable materials.

Place upright on a stable, heat-resistant surface. Follow the product label for wick trimming and maximum burn time. Do not move a candle while lit or while the wax is hot. Extinguish before leaving the room or going to sleep, and allow it to cool before handling.

Stop using if the container is damaged. Do not burn down to the base of the container.

For ordinary non-personalised online purchases, notify us within 14 days after delivery, then return the goods within another 14 days. A reason is optional. You pay direct return postage for a change of mind where disclosed before purchase.

You may inspect products as you would in a shop. Burning a candle, melting wax or using fragrance goes beyond inspection; we may make a lawful deduction for the resulting loss in value. Clearly personalised items are normally excluded from change-of-mind cancellation. Sale and ordinary handmade items retain their statutory rights.

For faulty, damaged or incorrect goods, contact office.gavir@gmail.com. We cover reasonable return costs and provide the remedy required by law. There is no 48-hour deadline that removes your statutory rights.

See our Refund Policy for full details, refund timing and the optional cancellation form.