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Refund Policy

Effective Date: March 2025

At Gavir, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

We accept refund requests under the following conditions:

  • The item is defective, damaged, or incorrect upon arrival.

  • You request a refund within 48 hours of receiving your order.

  • The item is unused, in its original packaging, and in the same condition as received.

2. Non-Refundable Items

We do not accept refund requests for:

  • Used or partially burned candles.

  • Items purchased on sale or with a discount code.

  • Personalised or custom-made products.

  • Gift cards.

3. Refund Process

To request a refund, follow these steps:

  1. Contact our customer service at office.gavir@gmail.com with your order number and reason for the refund request.

  2. Attach photos of the damaged or defective item if applicable.

  3. Wait for our team to review and approve your request within 1-2 business days.

  4. If approved, you will receive instructions on how to return the item.

  5. Once we receive the returned item and verify its condition, we will process your refund within 5-7 business days.

4. Refund Method

  • Refunds will be issued to the original payment method used at checkout.

  • Processing times may vary depending on your bank or payment provider.

5. Return Shipping Costs

  • If the refund is due to a defective or incorrect item, we will cover return shipping costs.

6. Late or Missing Refunds

If you haven’t received your refund after the specified processing time:

  • Check your bank account or payment method.

  • Contact your bank or payment provider, as processing times may vary.

  • If you still have issues, reach out to us at office.gavir@gmail.com

7. Exchanges

If you received a damaged or incorrect item and prefer an exchange instead of a refund, please follow the refund process and specify that you would like an exchange.

8. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding our refund policy, please contact us:

Thank you for shopping with Gavir. We value your satisfaction and are here to help!

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