Refund Policy

Updated: 23 September 2026

Need help with an order?

Email office.gavir@gmail.com with your order number and the items concerned. We provide the rights required by UK consumer law; we do not offer an additional try-and-return or satisfaction guarantee.

Changed your mind?

For ordinary non-personalised online purchases, notify us within 14 days after delivery, then send the items back within another 14 days. A reason is welcome but optional. These rights also apply to sale, Archive and ordinary handmade items.

You pay the direct return postage for change-of-mind returns where this was disclosed before purchase. Contact us for return instructions, pack the items securely and keep proof of posting.

Product condition

You may inspect your order as you would in a shop. Please keep products and packaging in good condition. Burning a candle, melting wax or using fragrance goes beyond inspection. We may make a lawful deduction for loss in value caused by handling beyond what is necessary to check the product. Original packaging is helpful, but its absence does not automatically remove your legal rights.

Personalised orders

Goods made to your specifications or clearly personalised are normally excluded from change-of-mind cancellation. We identify these before purchase. This exception does not apply simply because a product is handmade. Rights for faulty or misdescribed goods remain.

Faulty, damaged or incorrect items

Contact us promptly with details of the problem. Photos can help where available. We cover reasonable return costs and provide the refund, repair or replacement required by law. There is no 48-hour deadline that removes your statutory rights, and you need not accept store credit instead of a refund you are entitled to.

Refunds

For a cancelled whole order, we refund the goods and basic outward delivery. The extra charge for express or other premium delivery is not refundable for a change of mind. Refunds go to the original payment method within 14 days of receiving the return or proof of posting, whichever is earlier, subject to any lawful deduction for loss in value. There is no restocking fee.

Optional cancellation form

To GAVIR, office.gavir@gmail.com:

I wish to cancel my order for:

Order number:

Date ordered / received:

Name and address:

Date:

Signature (only if sent on paper).

You may instead send any clear cancellation statement.

Contact: office.gavir@gmail.com | +44 7393 475298.

Business registration details are in our Terms & Conditions. Nothing in this policy limits your statutory consumer rights.